CONSUMER PROTECTION ALERT

A note from the no!no! Team: 

In the past 18 months, the Internet has been flooded with counterfeit no!no! hair removal devices and accessories.  Authentic no!no! devices are manufactuered and distributed with strict quality assurance and safety mechanisms in place. The advanced technology (Thermicon) found in no!no! devices is a sophisticated and proprietary element that is expensive and complicated to assemble. 

Our company investigations into counterfeit devices have found that hazardous and ineffective materials are used to create the devices at a reduced cost. When a person uses a counterfeit device built with poor quality materials, they assume a severe risk of extreme burns and/or skin irritation. In addition, no warranty, return policy or guarantee of craftsmanship is included with the purchase of a counterfeit device. Authentic no!no! hair removal devices, purchased from this website or one of our authorized resellers, include a minimum 1 year warranty.

We are working hard to protect our valued customers from having to deal with counterfeiters. We partner daily with e-commerce platforms and payment processors to remove counterfeits from the market place as quickly as possible. Additionally, we have relationships with various law enforcement and customs agencies across the globe who assist us preventing the manufacture, transport and sale of counterfeit no!no! devices.

What If You Think You Bought a Counterfeit?

Call our Customer Support Team at: 1-888-525-7580 to verify the authenticity.

Immediately report the purchase as “fraud” to your credit card company.

Immediately report the reseller on the platform (Amazon as an example) for selling a counterfeit device. 

In the U.S. you can report counterfeit product to the FBI using their Internet Crime Complaint Center (IC3) reporting form.

If the product was shipped via U.S. Mail, you can also report the seller/ sender to the U.S. Postal Inspectors, using their reporting tool.

Authorized Resellers in United States and Canada

Amazon at Amazon.com 

AskDerm.com

Bed, Bath and Beyond

EDCSkincare.com

Gilt

Harmon

HSN

NewDerm at Amazon.com

NewDerm at Amazon.ca

NewDerm at eBay.com

NewDerm at Walmart.com

Showcase

The Shopping Channel

Zulily

How to Spot a Counterfeit no!no!

If the price is too good to be true, it probably is.  Most counterfeit devices are 1/3 the cost of a genuine no!no!  This is not a deal, it’s a scam.  Below are several tips on how to identify a counterfeit no!no! before you purchase.  The only way to be 100% sure you do not purchase a counterfeit is if you buy through one of our authorized resellers.  

Look at the logo:  

Some counterfeit units may have the logo removed on the front of the device or it may look distorted.

Look for a serial number:  

All of our retail packaging sold at stores have a serial number associated with it. 

Look at where it’s coming from:

We do not ship product direct from China to other parts of the world.  

Look for key buzzwords:

Many inauthentic listings will say things like “Trusted Reseller!” or “Factory Sealed!”  If a reseller is not listed on this page, it is not authorized.

Know Before You Buy

Cybersquatters: 

In the past we have found websites pretending to be an official no!no! site while selling counterfeit devices.  We continue to work hard to shut down sites (and prosecute owners when possible) selling counterfeit goods under our logo and trademark. Usage of our logo on a site not listed as an authorized reseller does not mean they are selling authentic products.  Call our Customer Support Team at 1-888-525-7580 to verify the website is authentic before you purchase.  

 

E-Commerce Platforms:

We are partnering on a daily basis with e-commerce platforms to control counterfeit no!no! devices, however we cannot catch every non-genuine product and some slip through our security measures.  Unless the reseller is listed above, they are most likely selling fake goods.  If you purchased a counterfeit device from an e-commerce platform you should report the seller immediately.  

no!no!® is a registered trademark of ICTV Brands, Inc.

Applicable taxes will be applied to orders from GA, NY & NJ. The 60 day guarantee is valid only on no!no! MICRO, PRO and ULTRA. Additional terms and conditions may apply. no!no! is not recommended for use on nipples or genitals. Please read user manual for other limitations.


Three Payment Option: As part of the three-payment installation plan, you will initially be billed 33% plus shipping and handling. 30 days after the first payment, you will be charged the second of three installments in the amount of 33% of the device order total. 60 days after the initial payment, you will be charged a third and final installment of 34%, completing the purchase. These will be charged to the same card used with your initial purchase. Accessories, lotions and any non-devices in your cart at the time of the initial purchase are billed with the first installment payment. Only no!no! Hair and no!no! Skin devices are eligible for the three-payment installation plan.

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